core
Core Care
Essential maintenance for sites that need to stay secure and current without much monthly change — updates, monitoring, and a small support allowance.
04 / care
Support that treats your site like infrastructure
WordPress maintenance, security, updates, and hands-on help — from essential upkeep to a priority partnership when you want a reliable external web lead in the business.
Why care plans exist
Websites decay quietly until something expensive breaks.
WordPress needs ongoing attention: core updates, plugin compatibility, security patches, backup verification, and small content changes that never quite get done because no one owns them internally.
Without a plan, businesses fall into a cycle — ignore the site, panic when it breaks, pay emergency rates, repeat. A care plan replaces that with predictable scope, sensible response, and someone who already understands how your site is built.
Plans at a glance
Three levels of involvement
Full pricing and feature lists below — this is how to think about fit.
active
Active Care
The sweet spot for most businesses — regular improvements, layout tweaks, performance checks, and enough hours to keep momentum.
priority
Priority Care
Higher-touch partnership — faster turnaround, more monthly hours, and proactive oversight when the website is business-critical.
Care in practice
Before and after support
Use these frames for a dated “before” site, the improved live site, or WordPress admin / ticket examples that show ongoing care.
Before — outdated page
assets/img/showcase/support-before.webp
After — maintained site
assets/img/showcase/support-after.webp
WordPress dashboard / updates log
Plugin updates, health checks · assets/img/showcase/support-wp-admin.webp
Every plan includes
The fundamentals
- WordPress core, theme, and plugin updates (tested, not blind)
- Security and uptime monitoring awareness
- Backup status checks
- Priority email support channel
- Included monthly support hours per tier
- Advice from someone who knows your setup
Typical requests
What clients actually ask for
- Content and image updates on existing pages
- New staff profiles, services, or offers
- Form and integration troubleshooting
- Plugin conflicts after updates
- Speed and mobile layout fixes
- Small landing pages within plan hours
Larger projects — rebuilds, new sections, major SEO — are quoted separately or covered under SEO / design scopes.
How it feels
Not a ticket queue. A relationship.
Direct
Email the person who works on your site — no account managers in the middle
Scoped
Hours and response expectations defined up front — surprises only when scope genuinely changes
Connected
Works alongside eXthus Cloud and SEO when you want one partner
Honest
If a request is bigger than the plan, you get a clear quote — not silent overruns
Common questions
Often yes, after a technical review. We need to understand theme, plugins, hosting, and risk before taking responsibility for updates. Some fragile or unmaintained installs are better served by a rebuild first.
Additional time is billed at the agreed overage rate on your plan or quoted as a small project. Partner-level clients on combined plans have preferential overage rates — see pricing.
Care plans cover WordPress work. Hosting is separate via eXthus Cloud or bundled in system plans. We can support sites on third-party hosting within the partnership tiers.
Standard plans are business-hours oriented with sensible urgency handling. Critical outage support for Priority clients can be discussed — ad-hoc emergency work is always available at the standard hourly rate.
Monthly plans
Maintenance & support pricing
Ongoing maintenance, updates, security, and support — scaled by how hands-on you need someone to be.
Core Care
£149/mo
£1,609/yr Save 10%
Core maintenance and small monthly changes for sites that need proper upkeep.
- WordPress core, theme & plugin updates
- Uptime & backup checks
- Security monitoring
- Priority email support
- Up to 1.5 hours support per month
Active Care
£299/mo
£3,229/yr Save 10%
More active support, troubleshooting, and ongoing improvements.
- Everything in Core Care
- Up to 4 hours support per month
- Layout & content updates
- Landing page tweaks
- Performance & usability checks
Priority Care
£699/mo
£7,499/yr Save 10%
Higher-touch support for businesses that want a reliable external web lead.
- Everything in Active Care
- Up to 8 hours support & dev per month
- Faster turnaround
- Proactive oversight
- Monthly priorities handled
Websites are not fire-and-forget. View combined system plans to bundle care with hosting and search.
Next step
Keep the site running properly.
We learn how your site is used and how hands-on you want us to be — then recommend Core, Active, or Priority so it stays secure, fast, and improving.